Refund policy

We do not offer any refunds or exchanges due to change of mind - this includes custom items.

Exchanges (if applicable)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at  

 stumpdsince2021@ozemail.com.au

Shipping

To return your product, please email us at 

stumpdsince2021@ozemail.com.au

for further instructions. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, shipping costs will not be refunded.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.